An Avoider’s Guide to Resolving Conflicts at Work: An Interview with Professional Mediator Jessica Notini

An Avoider's Guide to Resolving Conflicts at Work - Lizard on wall

I cannot count the number of times, in the middle of a conflict, that I’ve wished I knew what to say to resolve the argument in the best possible way. Instead, I’ve said whatever came to mind, which often worsened the conflict or accommodated the other person in a way that felt untrue to myself. […]

Should You Work to Impress or to Collaborate? — An Interview with Matt LeMay

Should you work to impress or to collaborate, dirty dishes in sink

Matt LeMay, business consultant, coach, and author, has an interesting way of gauging a company’s underlying culture. He asks a team leader if they would like some coffee. He finds their reaction telling. Do they offer to accompany Matt on his coffee-run? Do they offer to pay? Do they dub Matt as the coffee guy […]